baji Privacy Policy
This policy explains in detail how your personal information is collected, what it is used for, and how it is kept secure.
Data Collection and Use
What Information Is Collected
baji collects the following types of information to provide its services. The purpose of collection is always specific, and no information beyond what is necessary is requested.
- Full name, date of birth, and national ID number (for age verification)
- Email address and mobile number (for account communication)
- Residential address (as part of the verification process)
- Payment details — bKash, Nagad, Rocket, or bank account number (to process transactions)
- Login-related data such as IP address, browser type, and device identifier
- On-site activity records — bets, game history, and deposit and withdrawal transactions
A large part of this information is provided by you directly during registration. Some information is collected automatically through technical means, such as cookies and log files.
Purpose of Data Use
Collected information is used only for the purposes listed below. baji never sells personal information to third parties for commercial purposes.
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions
- Verifying age requirements (21+) and identity
- Informing you about relevant offers and bonuses (you can opt out at any time)
- Preventing fraud, money laundering, and unauthorised access
- Providing customer support and technical assistance
- Supporting the implementation of responsible gaming policies
Data Protection and Security
Technical Security Measures
baji follows industry-standard technical measures to keep your personal and financial information secure. All data is transferred through encrypted channels and stored in a secure environment on our servers.
Passwords and sensitive data are never stored in plain text under any circumstances. Our systems undergo regular security audits, and automated mechanisms are in place to detect any unusual activity.
Sharing Information with Third Parties
Your information is never sold, rented, or exchanged with third parties. However, in a limited number of situations, information may be shared:
- Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
- Technology Service Providers: Information shared with hosting, security, or analytics providers is limited strictly to the scope of their work.
- Legal Obligations: Information may be provided in response to applicable laws in Bangladesh or a valid request from an authority.
- Fraud Prevention: Information may be exchanged with relevant bodies to protect account security and stop fraudulent activity.
Outside these limited situations, no information is sent anywhere without your consent.
Cookies and Tracking Technologies
Use of Cookies
When you visit the baji website, cookies are stored in your browser. Cookies are small data files that help improve your browsing experience and are used to remember your login state.
We mainly use three types of cookies:
- Essential Cookies: Required for the site to function properly; without these, logging in or completing transactions is not possible.
- Functionality Cookies: Remember your preferences and language settings so you do not have to set them up each time.
- Analytics Cookies: Help us understand which pages are visited most, so we can improve our services.
You can control or disable cookies from your browser settings, but this may limit some features of the site.
Your Rights and Controls
Your Rights Over Your Data
You have certain important rights over your own personal information. baji respects these rights and helps you exercise them.
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: You can request that incorrect or incomplete information be corrected.
- Right to Deletion: In certain circumstances, you can request that your information be deleted.
- Right to Opt Out of Marketing: You can request at any time to stop receiving promotional emails or messages.
- Data Portability: You can request to receive your information in a readable format.
To exercise these rights or for any questions, contact our support team. Our support is available seven days a week, 24 hours a day, in both Bengali and English via live chat and email.
Data Retention Period
Necessary information is retained for as long as your account remains active. Even after an account is closed, some information may be kept for a specified period to meet legal and regulatory obligations.
Records of financial transactions are retained for the period required under applicable regulations. After this period, information is securely deleted or made irretrievable.
Age Verification and Responsible Use
Collection of Minors' Data Is Prohibited
baji strictly prohibits account registration by anyone under the age of 21. Age is verified during the registration process, and if it is established at any point that a user is under 21, that account will be suspended immediately and any collected information will be securely deleted.
We believe responsible gaming and data security are closely linked. Reading our Responsible Gaming Guidelines will help you understand how we support users in building healthy gaming habits.
Policy Changes and Updates
Process for Policy Changes
baji may update this privacy policy when necessary. For any significant change, advance notice will be sent to your registered email address and the "Last Updated" date at the top of this page will be revised.
If you continue to use the site after a policy change, it will be considered that you have accepted the new policy. However, for major changes, separate consent may be sought.
Reading this policy alongside our detailed About Us page and the general terms of use will give you a complete picture of baji's policies.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team directly. We are committed to responding promptly to any enquiry.
Email:
Live Chat: Available seven days a week, 24 hours a day in Bengali and English